We want you to be completely satisfied with your purchase from Old Trunk. If for any reason you need to return a product or request a refund, please review the following Return & Refund Policy:
Return Eligibility: You may return a product within 7 days from the date of delivery. To be eligible for a return, the product must be unused, undamaged, and in its original packaging. Returns are only eligible in the case of a manufacturing defect. Customized or personalized products are non-returnable. For returns requested for any other reason, a logistics fee will be charged.
Return Process: To initiate a return, please contact us via email or our customer care number provided on our website. Our team will guide you through the return process and provide you with the necessary instructions. Please ensure that you carefully pack the product to prevent any damage during transit.
Refund Processing: Once we receive the returned product and verify its condition, we will process the refund within a reasonable timeframe. For COD orders, the refund will be issued using the agreed-upon method, such as bank transfer. Please note that shipping charges and any applicable taxes or duties are non-refundable.
Cancellation Terms: Orders can be canceled within 24 hours of placement by contacting our customer support team. After 24 hours, cancellations are not accepted as production or shipping processes may have begun. If canceled within the allowed time, a full refund will be issued.
Customer Support: If you have any questions or concerns regarding returns, refunds, or cancellations, please contact our customer support team. We are available to assist you and provide any necessary information.
Please note that these policies are subject to change without prior notice. We recommend reviewing them periodically to stay informed.